Customer Success Manager - Remote

Overview

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader which helps Australian, American & Canadian disability support providers, in-home aged carers, and allied health professionals to streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

In Short

• Develop a deep understanding of our product and its features.
• Build and maintain strong relationships with our customers.
• Act as the key point of technical and support escalation.
• Take ownership of the customer onboarding process.
• Monitor customer health and engagement metrics.
• Drive adoption and usage of our product.
• Ensure SLAs are met and workload managed.
• Build relationships with cross-functional teams.
• Represent the voice of the customer to internal teams.
• Proactively identify opportunities to upsell and cross-sell.

Requirements

• Experience in customer success or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work collaboratively in a team environment.
• Familiarity with SaaS products and customer support.
• Experience in onboarding and training customers.
• Proven track record of driving customer retention.
• Ability to analyze customer data and metrics.
• Experience in upselling and cross-selling services.
• Technical aptitude to understand product features.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Flexible working environment.
• Collaborative team culture.
• Work with a leading SaaS product.
• Impactful role in customer success.
• Health and wellness programs.
• Employee recognition programs.
• Access to cutting-edge technology.
• Supportive management team.