Dispute Resolution Specialist - Remote

Overview

The Dispute Resolution Specialist at Shift will manage internal and external dispute resolution programs, ensuring high-quality outcomes that drive customer satisfaction.

In Short

• Manage Internal and External dispute resolution programs.
• Deliver high-quality outcomes to enhance customer satisfaction.
• Assess and investigate complaints thoroughly.
• Handle complaints from the Australian Financial Complaints Authority (AFCA).
• Conduct mediations and negotiations on complex accounts.
• Educate staff on dispute handling processes.
• Review and update policies for regulatory compliance.
• Present complaints handling statistics to stakeholders.
• Provide quality responses to disputes.
• Collaborate with Risk, Compliance, and Legal teams.

Requirements

• A business or finance degree is beneficial but not essential.

Benefits

• Collaborative team environment with a flat structure.
• Flexible working environment with state-based workplaces.
• 26 weeks paid parental leave.
• Varied workspaces for collaboration and focus.
• Comprehensive benefits for wellbeing.