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Staff Technical Writer - Remote

Posted 2 days ago
Writing
Full Time
CA, USA
$109,300 - $191,300/year

Overview

The Staff Technical Writer will define and execute content strategies for multiple applications, ensuring high-quality, user-focused technical content that enhances customer success.

In Short

  • Define content strategy for multiple applications.
  • Drive execution of content strategy with high-quality technical content.
  • Influence product strategy through expert knowledge of ServiceNow products.
  • Provide leadership in collaborative team settings.
  • Integrate AI into work processes and decision-making.
  • 7+ years of experience in technical communication.
  • Experience with DITA, Markdown, or structured authoring.
  • Lead content development projects for new or large products.
  • Mentor junior writers and adapt to changing priorities.
  • Encourage inclusivity and diverse perspectives in the workplace.

Requirements

  • Experience integrating AI into work processes.
  • Understanding of content development life cycles.
  • Samples of prior technical writing work.
  • Experience in leading diverse project teams.
  • Ability to communicate complex technical information clearly.

Benefits

  • Base pay of $109,300 - $191,300 plus equity and incentives.
  • Health plans and flexible spending accounts.
  • 401(k) Plan with company match.
  • Flexible time away plan and family leave programs.
ServiceNow logo

ServiceNow

ServiceNow, founded in 2004 in San Diego, California by visionary engineer Fred Luddy, has grown into a global market leader in innovative AI-enhanced technology. With a customer base exceeding 8,100, including 85% of the Fortune 500®, ServiceNow offers a powerful cloud-based platform that connects people, systems, and processes. The company is dedicated to empowering organizations to work smarter, faster, and better, and is on a mission to make the world work better for everyone.

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