Staff Technical Writer - Remote

Overview

The Staff Technical Writer will define and execute content strategies for multiple applications, ensuring high-quality, user-focused technical content that enhances customer success.

In Short

• Define content strategy for multiple applications.
• Drive execution of content strategy with high-quality technical content.
• Influence product strategy through expert knowledge of ServiceNow products.
• Provide leadership in collaborative team settings.
• Integrate AI into work processes and decision-making.
• 7+ years of experience in technical communication.
• Experience with DITA, Markdown, or structured authoring.
• Lead content development projects for new or large products.
• Mentor junior writers and adapt to changing priorities.
• Encourage inclusivity and diverse perspectives in the workplace.

Requirements

• Experience integrating AI into work processes.
• Understanding of content development life cycles.
• Samples of prior technical writing work.
• Experience in leading diverse project teams.
• Ability to communicate complex technical information clearly.

Benefits

• Base pay of $109,300 - $191,300 plus equity and incentives.
• Health plans and flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.