Senior Manager, UX Research - Remote

Overview

The Senior Manager of UX Research will lead a team of researchers to deliver high-quality insights that inform product design and development, leveraging innovative research methods and fostering a culture of user-centric design.

In Short

• Grow and mentor a team of researchers, ensuring quality and consistency of delivery.
• Guide researchers on various research methodologies including ethnography and usability studies.
• Collaborate with leadership to influence product strategy based on user research findings.
• Manage the operations of the research team including budgeting and resource planning.
• Develop a customer access and recruitment program for research.
• Present research insights to cultivate a more effective organization.
• Ensure the integration of AI in research processes.
• Comfortable in customer-facing roles representing the company.
• Expected travel up to 20% of the year.
• Focus on achieving UX perfection in product design.

Requirements

• 12+ years of experience in user research methods.
• Experience managing a diverse team of researchers.
• Strong background in planning and conducting user research and testing.
• Familiarity with Enterprise IT software and emerging UI platforms.
• Exceptional written and verbal communication skills.
• Knowledge of usability evaluation techniques and task analysis.
• Ability to integrate AI into work processes.
• Passion for user experience and design.
• Strong analytical and problem-solving skills.
• Creative presentation skills for sharing insights.

Benefits

• Competitive salary and equity options.
• Health plans including flexible spending accounts.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan and family leave programs.
• Opportunities for professional development.
• Inclusive and accessible work environment.
• Support for work-life balance.
• Dynamic and innovative company culture.
• Remote work flexibility.