Director, Product Management - Enterprise AI Search - Remote

Overview

This role involves leading the strategy and execution for Enterprise Search and AI experiences at ServiceNow, focusing on innovation and customer impact.

In Short

• Lead the vision and strategy for Enterprise Search capabilities.
• Drive innovation in generative and semantic search.
• Create seamless access to information across platforms.
• Define strategies for search relevance and personalization.
• Collaborate with cross-functional teams for product delivery.
• Establish KPIs for search quality and user adoption.
• Mentor and inspire a high-performing product team.
• Represent the search strategy internally and externally.
• Ensure compliance and security in search solutions.
• Foster a culture of continuous improvement through analytics.

Requirements

• 12+ years in product management leadership roles.
• 3–5+ years in AI or Enterprise Search experience.
• Proven track record in delivering transformational search capabilities.
• Strong understanding of search systems and enterprise data.
• Exceptional communication and storytelling skills.
• Experience with ServiceNow products is a plus.
• Knowledge of GenAI innovations.
• Experience in a high-growth or start-up environment is beneficial.

Benefits

• Opportunity to shape enterprise AI experiences.
• Work in a leading technology company.
• Collaborate with innovative teams.
• Flexible work environment.
• Exposure to cutting-edge AI technologies.
• Mentorship opportunities.
• Impact on both business and employee experiences.
• Dynamic work culture with new challenges.