Director, Outbound Product Management - Telecom and Media - Remote

Overview

The Director of Outbound Product Management for Telecom and Media will lead customer adoption initiatives, ensuring customer feedback shapes product strategy while collaborating with various internal teams.

In Short

• Own customer adoption initiatives for Telecom and Media offerings.
• Collaborate with cross-functional teams to drive product adoption.
• Serve as the Voice of the Customer within product and engineering teams.
• Guide early access programs to validate new product capabilities.
• Create enablement content that highlights product value.
• Conduct onboarding sessions to scale adoption.
• Manage community engagement and create success-driven content.
• Work with partners to share ServiceNow’s vision.

Requirements

• 15+ years of total experience with 5+ years in customer-facing roles.
• 10+ years of experience in the telecommunications industry.
• Expertise in integrating AI into work processes.
• Experience launching and scaling adoption of emerging technologies.
• Strong accountability and influencing skills.
• Action-oriented mindset with a focus on impactful outcomes.
• Proven collaboration skills across diverse teams.
• Customer-centric approach with strong problem-solving skills.
• Excellent communication skills for varied audiences.

Benefits

• Opportunity to shape enterprise AI innovations.
• Work with passionate teams and forward-thinking customers.
• Flexible work environment.
• Inclusive and accessible workplace.
• Equal opportunity employer.