Escalation Specialist - Remote

Overview

The Escalation Specialist’s primary responsibilities will be Lowe’s ECR/Legal/Claims and repeat customer calls, addressing customer complaints and processing insurance claims documentation.

In Short

• Handle calls from repeat customers to address their needs and complaints.
• Resolve customer concerns effectively.
• Document escalations and authorizations.
• Research customer complaints by collaborating with multiple departments.
• Assist in opening and following up on insurance claims.
• Perform additional duties as assigned by supervisors.
• Utilize software and databases for efficient processing.
• Maintain high levels of interpersonal communication.
• Demonstrate problem-solving and critical thinking skills.
• Work independently and as part of a team.

Requirements

• Associate degree in business administration or related field preferred.
• 2-3 years of experience in insurance claims and customer service.
• Strong attention to detail and research skills.
• Excellent problem-solving abilities.
• Intermediate proficiency in Microsoft Office Suite.
• Outstanding verbal and written communication skills.
• Ability to manage sensitive situations confidentially.
• Teamwork and independent working capabilities.
• Ability to handle multiple tasks simultaneously.
• Vision capabilities to view documents and screens effectively.

Benefits

• Flexible working environment with remote options.
• Opportunities for professional development.
• Supportive team culture.
• Competitive salary and benefits package.
• Work-life balance initiatives.
• Access to company resources and tools.
• Positive work atmosphere focused on teamwork.
• Diversity and inclusion in the workplace.
• Ethical work practices and support.
• Potential for career advancement.