Customer Service Representative - Remote

Overview

We are looking for people who want more than just a job – who want to make a difference in the communities where we live and work. Our organization has a positive core culture and a commitment to excellence through continuous improvement. Customer Service Representatives are a driving force of the company to many of our customers and non-customers alike.

In Short

• Provide customer service and use problem solving skills to satisfy customer needs.
• Resolve online service customer requests through research and navigation within the organization.
• Investigate and resolve problems for employees and customers via telephone or in person.
• Build and maintain strong relationships with all internal and external customers.
• Perform a full range of customer service oriented telephone activities.
• Computer data entry and inquiry.
• Prepare and complete various reports and forms accurately.
• Comply with regulatory and state and federal laws.
• Follow all security procedures.

Requirements

• High school diploma or GED.
• Ability to read and comprehend simple instructions and correspondence.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to perform basic arithmetic operations.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to deal with problems involving concrete variables.
• Ability to promote products and services.
• Basic skills in using computers and office equipment.
• High attention to detail.

Benefits

• Make a difference in the community.
• Positive core culture.
• Commitment to excellence through continuous improvement.