Customer Service Representative - Remote

Overview

We are seeking a motivated Customer Service Representative to join our vibrant Contact Centre team! This remote position offers a collaborative, supportive, and fun environment where your contributions make a direct impact on our clients' success.

In Short

• Handle incoming customer inquiries across multiple communication channels.
• Work closely with teammates to ensure high-quality customer interactions.
• Engage in coaching and role-playing sessions for skill development.
• Meet personal KPIs and call quality standards.
• Assist with follow-up calls and special projects as needed.

Requirements

• Bilingual: Proficient in English and French.
• Strong verbal and written communication skills.
• Genuine enthusiasm for customer service.
• Strong multitasking and organizational skills.
• Ability to thrive in a collaborative atmosphere.

Benefits

• Work remotely with a flexible schedule.
• Be part of a fun and engaging team.
• Opportunities for growth through coaching and mentoring.
• Participate in team-building activities.
• Enjoy a supportive work environment.