Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 47 weeks ago

Overview

We are seeking a motivated Customer Service Representative to join our vibrant Contact Centre team! This remote position offers a collaborative, supportive, and fun environment where your contributions make a direct impact on our clients' success.

In Short

  • Handle incoming customer inquiries across multiple communication channels.
  • Work closely with teammates to ensure high-quality customer interactions.
  • Engage in coaching and role-playing sessions for skill development.
  • Meet personal KPIs and call quality standards.
  • Assist with follow-up calls and special projects as needed.

Requirements

  • Bilingual: Proficient in English and French.
  • Strong verbal and written communication skills.
  • Genuine enthusiasm for customer service.
  • Strong multitasking and organizational skills.
  • Ability to thrive in a collaborative atmosphere.

Benefits

  • Work remotely with a flexible schedule.
  • Be part of a fun and engaging team.
  • Opportunities for growth through coaching and mentoring.
  • Participate in team-building activities.
  • Enjoy a supportive work environment.

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