MS SQL Production Support Engineer - Remote

Overview

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

In Short

• Provide production support for applications using MS SQL Server (2012/2014/2016), SSIS, and SSRS.
• Analyze job failures, identify root causes, and recommend technical resolutions.
• Offer workarounds and suggest solutions for application teams when code changes are required.
• Ensure strong understanding and application of MSBI and MS SQL Server architecture.
• Monitor and manage incidents, ensuring timely resolutions while maintaining SLA compliance.
• Utilize ticketing tools such as ServiceNow and scheduling tools like Control-M.
• Provide on-call support for critical production applications, including weekend shifts (12+ hours), with remaining hours distributed across weekdays.
• Liaise with customers, manage expectations, and ensure proper escalation procedures are followed.
• Define, document, and implement processes and procedures for production support.
• Collaborate with developers to implement and document necessary changes.

Requirements

• 4-6+ years of experience in MS SQL Server (2012/2014/2016), SSIS, and SSRS.
• Minimum 5 years of experience in production support for MSBI applications.
• Strong understanding of MSBI and MS SQL Server architecture.
• Experience with ticketing tools (ServiceNow) and scheduling tools (Control-M).
• Ability to analyze job failures and recommend resolutions.
• Excellent communication, interpersonal, and analytical skills.
• Willingness to work weekend shifts (12+ hours) with adjusted weekday schedules.

Benefits

• Global career opportunities.
• Dynamic work environment.
• Exposure to high-impact projects.
• International network of expertise and innovation.
• Rewarding workplace culture focused on customer success.