IVR Systems Engineer/Programming - Remote

Overview

The IVR Systems Engineer/Programming role involves designing, implementing, and managing IVR and Telephony infrastructure to ensure high availability and performance.

In Short

• Design and manage IVR and Telephony infrastructure.
• Develop IVR applications using Genesys Pure Engage/CX.
• Collaborate with teams to optimize communication systems.
• Lead IVR service migrations and upgrades.
• Perform capacity planning and database management.
• Manage vendor relationships for IT services.

Requirements

• 4+ years of experience with Genesys IVR platforms.
• 3+ years of programming expertise in C++, Java, VoiceXML, and Python.
• Experience with REST/SOAP APIs integration.
• Proficient in database administration (SQL, MySQL, Postgres).
• Experience in leading IVR migrations.
• Strong problem-solving skills.

Benefits

• Work for a recognized global IT service provider.
• Opportunity to engage with next-generation technologies.
• Hybrid working model: 3 days in-office, 2 days remote.