IT Operations Technician - Remote

Overview

Sentinel Blue is looking for an IT Operations Technician to join our Operations team. This role is for an entry-level IT support person or administrator with strong customer service skills. Our ideal person for this role is a natural communicator, empathetic and technically-inclined. You don't need to be a technical wizard, but you do need to be patient and willing to help. This role is primarily responsible for receiving, handling and escalating IT support requests, and contributes to a broad range of systems, projects, and services.

In Short

• Entry-level IT Operations Technician position.
• Full-time and fully remote role.
• Responsible for handling IT support requests.
• Involves communication with clients via email, chat, and phone.
• Work with Office 365, Active Directory, and other applications.
• Contribute to internal knowledge bases and reports.
• Opportunity for learning new technologies.
• Must be a U.S. citizen eligible for a clearance.
• Requires Security+ certification within the first year.
• Supportive environment with a focus on work-life balance.

Requirements

• U.S. citizenship required.
• General knowledge of IT systems.
• Ability to investigate and respond to IT support requests.
• Strong communication skills.
• Experience in a multi-client environment is desired.

Benefits

• Fully paid healthcare, vision, and dental insurance.
• Paid certification and training opportunities.
• Three weeks of paid vacation plus 10 paid holidays.
• Supportive work environment.
• Retirement benefit with company match.