Customer Success Manager - UK - Remote

Overview

As the key Customer Success Manager for Securly UK, you will be responsible for managing and growing our relationships with schools and multi-academy trusts across the United Kingdom.

In Short

• Manage relationships with schools and multi-academy trusts.
• Drive customer satisfaction, retention, and account growth.
• Engage in consultative solution-selling.
• Build and maintain strong relationships with stakeholders.
• Monitor and improve customer satisfaction.
• Partner with sales, marketing, and product teams.
• Identify upsell opportunities.
• Achieve product mastery and revenue targets.
• Secure customer advocates and testimonials.
• Work in a remote-first culture.

Requirements

• 3+ years experience in the UK education sector.
• 2+ years in consultative, customer-facing roles.
• Track record of managing high-volume accounts.
• Experience with CRM tools (Salesforce, Gainsight).
• Strong problem-solving and relationship-building abilities.
• Understanding of UK education sector trends.
• Results-driven with a growth mindset.
• Adaptable in fast-paced environments.
• Experience presenting to school leadership teams.
• Right to work in the UK is required.

Benefits

• Competitive Compensation: Up to £85,000 total compensation.
• Annual Leave: 20 days + bank holidays.
• Standard UK Workplace Pension Scheme.
• Professional Development: Annual £750 stipend.
• Mental Health Resources: Free and unlimited access.
• Travel: Expenses covered for required business travel.