Customer Success Manager - UK - Remote

Overview

As the key Customer Success Manager for Securly UK, you will be responsible for managing and growing our relationships with schools and multi-academy trusts across the United Kingdom.

In Short

• Manage relationships with schools and multi-academy trusts.
• Drive customer satisfaction and retention.
• Implement consultative solution-selling strategies.
• Work remotely from anywhere in the UK.
• Collaborate with sales, marketing, and product teams.
• Identify upsell opportunities and meet revenue targets.
• Develop and execute customer success strategies.
• Monitor customer satisfaction and engagement.
• Build strong relationships with key stakeholders.
• Achieve product mastery and retention goals.

Requirements

• 3+ years experience in the UK education sector.
• 2+ years in customer-facing roles.
• Experience with CRM tools like Salesforce.
• Strong problem-solving and relationship-building skills.
• Ability to navigate school decision-making processes.
• Results-driven with a growth mindset.
• Adaptable in fast-paced environments.
• Understanding of UK education sector trends.
• Experience presenting to school leadership teams.
• Proven track record of managing high-volume accounts.

Benefits

• Competitive compensation up to £85,000.
• 20 days annual leave plus bank holidays.
• Standard UK workplace pension scheme.
• Annual £750 professional development stipend.
• Free mental health resources.
• Expenses covered for required business travel.