Customer Success Manager - UK - Remote

Overview

As the key Customer Success Manager for Securly UK, you will be responsible for managing and growing our relationships with schools and multi-academy trusts across the United Kingdom.

In Short

• Manage relationships with schools and multi-academy trusts.
• Drive customer satisfaction and retention.
• Implement consultative solution-selling.
• Work remotely from anywhere in the UK.
• Build and maintain strong client partnerships.
• Organize strategic business reviews.
• Identify upsell opportunities.
• Collaborate with cross-functional teams.
• Achieve product mastery and revenue targets.
• Support customer success strategies.

Requirements

• 3+ years experience in the UK education sector.
• 2+ years in customer-facing roles.
• Experience with CRM tools like Salesforce.
• Strong relationship-building abilities.
• Understanding of UK education trends.
• Results-driven with a growth mindset.
• Ability to navigate school decision-making processes.
• Experience in fast-paced environments.
• Strong problem-solving skills.
• Passionate about education technology.

Benefits

• Competitive compensation up to £85,000.
• 20 days annual leave + bank holidays.
• Standard UK Workplace Pension Scheme.
• Annual £750 professional development stipend.
• Free mental health resources.
• Expenses covered for business travel.