Eligibility Worker (Human Services Specialist 3) - Remote

Overview

The Oregon Department of Human Services is seeking bilingual Russian/English Eligibility Workers to assist individuals in determining eligibility for various benefits through a person-centered approach.

In Short

• Interview applicants to gather information for benefits.
• Perform eligibility determinations and periodic reviews.
• Communicate eligibility decisions to applicants.
• Provide trauma-informed services to clients.
• Maintain accurate and timely eligibility determinations.
• Participate in professional development and cultural awareness training.
• Work remotely with a fixed schedule.
• Must be bilingual in Russian and English.
• Experience in customer service and data entry is essential.
• Cover letter required detailing qualifications.

Requirements

• Two years of experience in eligibility determination.
• Bilingual in Russian and English.
• Attention to detail in data entry and document review.
• Strong communication skills for diverse audiences.
• Time management and organizational skills.
• Experience in trauma-informed customer service.
• Basic computer skills and adaptability to new platforms.
• Ability to build meaningful relationships with clients.
• Cover letter must address essential attributes.
• Background check required upon selection.

Benefits

• Cost of Living Adjustments.
• Annual salary increases.
• Comprehensive benefits package.
• Eligibility for Public Service Loan Forgiveness Program.
• Supportive Employee Resource Groups.