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Ticketing Operations Executive - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

Join SeatPlan.com, a trailblazing platform that combines theatre audience seat view photos with a world-class ticket booking engine. With 14 years in London and now expanding to the USA, our mission is to disrupt live event ticketing globally, crafting a community that love helpful theatre tools and information as much as we do. We’re a tight-knit team with a passion for innovation and the heart and story of theatre, boasting a 4.7 Trustpilot rating, a loyal customer base and our own proprietary tools and technology.

In Short

  • Detail-oriented and collaborative role.
  • Ensure smooth operations of the ticketing site.
  • Maintain accurate and high-quality interactive seating plans.
  • Monitor supplier performance for best prices and deals.
  • Directly impact customer experience and partner satisfaction.
  • Work with suppliers, venues, and productions.
  • Provide fast and efficient customer support.
  • Deliver accurate reporting of performance metrics.
  • Participate in a collaborative team environment.
  • Opportunities to attend live theatre shows.

Requirements

  • Detail-oriented with a focus on accuracy.
  • Experience in customer support or ticketing operations.
  • Strong communication and collaboration skills.
  • Ability to work in a fast-paced environment.
  • Passion for live entertainment.
  • Familiarity with reporting tools and metrics.

Benefits

  • Work remotely with a collaborative team.
  • Monthly team meet-ups in London.
  • Opportunities to attend live shows.
  • Innovative and creative work environment.
  • Impactful role with growth potential.
SeatPlan.com logo

SeatPlan.com

SeatPlan.com is an innovative platform that revolutionizes the live event ticketing experience by combining theatre audience seat view photos with a top-tier ticket booking engine. With 14 years of experience in London and a growing presence in the USA, SeatPlan aims to disrupt the ticketing industry globally while fostering a community that values helpful theatre tools and information. The company prides itself on its collaborative and creative team culture, maintaining a high Trustpilot rating and a loyal customer base. Remote work is encouraged, with regular team catch-ups and monthly in-person meetings in London, allowing team members to bond over their shared passion for theatre and live entertainment.

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