SEO Customer Support Specialist - Remote

Overview

Search Atlas Group is a fast-growing SaaS organization dedicated to empowering businesses worldwide by providing advanced digital marketing tools and SEO solutions. As we continue to scale, we are looking for a versatile and self-sufficient SEO Customer Support Specialist to help us propel our growth.

In Short

• Work in AEST
• Ability to keep up with a fast moving team
• Proven experience in customer success or client services
• Solid understanding of SEO principles
• Strong technical aptitude
• Excellent communication skills
• Ability to create training materials
• Proactive problem-solving skills
• Fluent in English
• Attending daily scrums and testing products

Requirements

• Experience in a SaaS or technology environment
• Ability to explain complex technical concepts
• Communicating with clients on live chat
• Developing testing processes for products
• Leading product demos and onboarding calls
• Discussing product issues with the team
• Adapting to the role as needed

Benefits

• 11 Days Vacation + Christmas Day + New Years Day paid off