Customer Support Tier 1 - Remote

Overview

We are looking for a Customer Support Tier 1 who genuinely loves helping people solve problems while working remotely across LATAM.

In Short

• Fully remote position across LATAM, working EST hours.
• Join a rapidly growing SEO software company and digital agency.
• Help customers in real-time via live chat.
• Test product features and flag usability issues.
• Track and follow up on customer interactions.
• Collaborate with product teams to improve customer experience.
• 2+ years of experience in customer support or client-facing roles.
• Strong problem-solving and communication skills required.
• Proactive learning and a customer-first mindset are essential.
• Competitive pay of $11.54 per hour based on experience.

Requirements

• 2+ years in customer support or client-facing roles.
• Solid English communication skills (written and spoken).
• Strong problem-solving skills and a proactive attitude.
• Comfort troubleshooting tech issues over live chat.
• Ability to stay calm under pressure.
• Experience with SaaS products is a plus.
• Familiarity with support platforms like Intercom or Zendesk is beneficial.
• Willingness to learn and adapt quickly.
• Strong customer-first mindset.
• Ability to test product features and provide feedback.

Benefits

• 15 days PTO plus Christmas and New Year's Day off.
• Flexible and inclusive work environment.
• Opportunities for professional growth and personal development.
• Engagement in charity initiatives.
• Recognition as one of Nevada's Top Workplaces.