VIP Player Development Manager - Remote

Overview

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

In Short

• Manages VIP team members at the VIP Host and VIP Associate levels.
• Oversight and management of VIP Associates and VIP Hosts including training and performance reporting.
• Establish and maintain a portfolio of top tier VIP accounts.
• Generate incremental gaming revenue by meeting or exceeding player needs.
• Lead Host and Associate team with weekly updates on performance.
• Maintain personalized relationships with players for tailored customer service.
• Utilize reporting and analysis for business decisions.
• Ensure compliance with regulations and manage risks effectively.
• Handle difficult customer interactions professionally.
• Participate in offsite marketing events.

Requirements

• At least 3 years of gaming experience.
• At least 1 year of experience with an online gaming operation.
• At least 2 years of experience in a sales related role.
• Proven experience in online gaming and customer service.
• Excellent computer skills, especially in Excel.
• Ability to communicate effectively with all levels of employees.
• Must be able to travel for events in the USA and Canada.
• Must qualify for licenses and permits required by regulations.
• Passion for sports and casino betting.

Benefits

• Competitive compensation package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
• Parental leave top up.
• Opportunities for career progression and mentoring.