Communications Manager - Remote

Overview

The role of the Communications Manager plays a pivotal role in ensuring a seamless, engaging, and impactful customer journey. This role blends strategic communications, user experience (UX), and customer journey design to improve how SAVii interacts with its customers across multiple touchpoints.

In Short

• Lead communication strategies to enhance customer engagement.
• Work closely with marketing, product, and operations teams.
• Drive communications that simplify complex financial topics.
• Support customer education initiatives.
• Improve overall user satisfaction.
• Ensure clarity and brand trust in communications.
• Advocate for the customer experience within the organization.
• Enhance interactions across multiple touchpoints.
• Transform customer journeys through effective communication.
• Promote a culture of people-centricity and diversity.

Requirements

• Proven experience in communications or marketing roles.
• Strong understanding of user experience principles.
• Ability to design and implement effective communication strategies.
• Excellent written and verbal communication skills.
• Experience in customer journey mapping.
• Collaborative mindset to work with cross-functional teams.
• Passion for enhancing customer experiences.
• Ability to simplify complex topics for diverse audiences.
• Strong analytical skills to measure communication effectiveness.
• Commitment to diversity and inclusion in the workplace.

Benefits

• Remote-first work culture.
• Comprehensive employee wellness services.
• Opportunities for personal and professional growth.
• Inclusive and diverse work environment.
• Supportive team culture that values individuality.
• Flexible work arrangements.
• Engaging and empowering team dynamics.
• Commitment to employee development and success.
• Competitive compensation packages.
• Access to a plethora of enabling benefits.