Customer Service & Administration Specialist - Remote

Overview

We are seeking a highly organized and driven Customer Service & Administration team member to oversee daily operations across customer service, order processing, and internal administration.

In Short

• Manage all inbound customer enquiries (phone, email, online)
• Ensure high-quality, professional communication with hospitals, clinics, and customers
• Resolve escalations quickly and effectively
• Build and maintain strong customer relationships
• Undertake daily admin operations and workflow efficiency
• Manage order processing from purchase order through to invoicing
• Ensure accurate data entry and documentation across all systems
• Maintain internal records, pricing, and product information
• Process invoices and purchase orders in MYOB
• Manage inventory levels and stock adjustments

Requirements

• Proven experience in a similar admin / customer service role
• Strong working knowledge of MYOB or other similar platforms like QuickBooks, SAP, or Xero (invoicing, reporting)
• Excellent organizational and multitasking skills
• High attention to detail and accuracy
• Confident communicator with strong problem-solving ability

Benefits

• Stable, growing business with long-term opportunity
• Leadership role with real impact
• Supportive team environment
• Immediate start available