Process and Performance Manager - Remote

Overview

Airbus is seeking a Process Performance Manager to enhance process maturity and improve Customer Resolution Services (CRS) and Order to Invoice (O2I) processes, while leading initiatives for process improvement and transformation.

In Short

• Increase process maturity and harmonize processes across CRS and O2I.
• Measure and enhance process performance metrics.
• Maintain and update the process landscape.
• Lead and support the global CRS Process Specialist Community.
• Participate in and deploy process improvement projects.
• Manage system requirement definitions and validations.
• Identify automation opportunities within CRS processes.
• Provide training and communication on process changes.
• Work collaboratively with internal stakeholders.
• Travel domestically and internationally up to 10%.

Requirements

• Bachelor's degree in relevant fields or equivalent experience.
• 6+ years of professional experience in process improvement.
• Experience in customer service organizations.
• Strong background in Process Management.
• Project Management experience, especially in stakeholder management.
• IT savvy with knowledge of SAP and Business Intelligence Tools.
• Ability to challenge the status quo and focus on customer needs.
• Willingness to travel domestically and internationally.
• Authorized to work in the US without visa sponsorship.

Benefits

• Competitive base salary and incentive compensation.
• Paid time off including personal time and holidays.
• Comprehensive insurance coverage including medical and dental.
• Retirement savings plan and Employee Stock Ownership Plan.
• Upskilling and development opportunities through Leadership University.
• Generous paid parental leave program.
• Work-life balance initiatives.
• Access to 10,000+ e-learning courses.
• Opportunities for national and international mobility.
• Supportive and inclusive work environment.