Customer Onboarding Specialist (Contractor) - B2B SaaS - Remote

Overview

As a Customer Onboarding Specialist at Easygenerator, you will play a crucial role in ensuring new customers successfully onboard and achieve their first milestones using our e-learning authoring tool.

In Short

• Onboard new customers to publish their first courses.
• Engage customers to help renew and expand contracts.
• Collaborate with Customer Success Managers to monitor customer health.
• Optimize and develop the onboarding process.
• Advocate for customers' needs internally.
• Manage a small portfolio of customers for their eLearning projects.

Requirements

• Excellent command of the English language.
• Bachelor's degree or higher.
• 0-1 years of relevant working experience.
• Natural ability to teach.
• Excellent listening and organizational skills.

Benefits

• Remote setup.
• Join a dynamic international team.
• Career framework and growth coaching.
• Opportunities for rapid personal development.