Technical Support Specialist - Remote

Overview

The Technical Support Specialist will be part of a skilled team responsible for providing technical assistance to customers through phone and chat, ensuring a high level of service and support.

In Short

• Respond to inbound customer requests through live channels.
• Collaborate with other support teams to escalate issues.
• Self-manage personal workload effectively.
• Utilize resources to resolve customer issues.
• Document communications clearly.
• Champion company cultural principles.
• Work in a fast-paced environment.
• Handle complex technical issues.
• Available for flexible hours including nights and weekends.
• Engage in career development opportunities.

Requirements

• Bachelor’s degree in a technical discipline.
• 1-3 years of experience in technical product support.
• Comfortable interfacing with engineers and translating technical concepts.
• Ability to work in a fast-growing environment.
• Technical expertise in cloud applications and device troubleshooting.
• Fluency in French required.
• Flexible working hours required.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Charity fund through Samsara for Good.
• Opportunities for rapid career development.