Senior Workforce Management Planning Analyst - Remote

Overview

The Senior Workforce Management Planning Analyst will be responsible for advanced forecasting, capacity planning, and long-term strategic analysis for a global contact center, aiming to improve service levels and operational efficiency.

In Short

• Join the Workforce Management team at Samsara.
• Responsible for long-term forecasting and capacity planning.
• Analyze data to improve operational efficiency and agent productivity.
• Collaborate with cross-functional teams to align workforce plans with business goals.
• Utilize workforce management software and advanced analytics.
• Champion company cultural principles.
• Remote position available for candidates in the US.
• 8-12 years of experience in Workforce Management required.
• Strong analytical and problem-solving skills are essential.
• Competitive compensation and benefits package offered.

Requirements

• 8-12 years of experience in Workforce Management.
• 7+ years in Capacity Planning with strong forecasting skills.
• Proficient in workforce management software.
• Advanced skills in Microsoft Excel/Google Sheets.
• Excellent communication and collaboration skills.
• Understanding of Erlang-based models is a plus.
• Experience with AI and automation beneficial.
• Certifications in workforce management are a plus.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits and more.
• Support for career development and growth.
• Inclusive work environment.