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Director of Scaled Customer Success - Remote

Posted 7 hours ago
Sales / Business
Full Time
USA
$132,160 - $188,800 USD/year

Overview

The Director of Scaled Customer Success will lead the mid-market and commercial customer segment at Samsara, focusing on driving adoption, expansion, and renewal outcomes across a high-volume portfolio.

In Short

  • Own gross and net revenue retention for mid-market and commercial segments.
  • Partner with Sales to drive expansion.
  • Define segmentation strategy based on ARR and customer lifecycle.
  • Develop customer journeys for onboarding and expansion.
  • Implement automation for customer interactions.
  • Integrate AI-driven workflows for efficiency.
  • Build and optimize coverage models.
  • Champion Samsara’s cultural principles.
  • Hire and lead a high-performing team.

Requirements

  • 8+ years in Customer Success or Account Management.
  • 5+ years in a leadership role.
  • Experience managing mid-market or commercial segments.
  • Strong track record in retention and expansion metrics.
  • Ability to design scalable customer success strategies.
  • Expertise in forecasting and productivity management.
  • Experience with CRM and marketing automation tools.
  • Excellent leadership and communication skills.

Benefits

  • Flexible remote working model.
  • Professional development stipend.
  • Comprehensive health and parental leave plans.
  • Opportunities for above-market compensation.
Samsara logo

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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