Customer Experience Specialist, Mental Health - Remote

Overview

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. We envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care.

In Short

• Full-time remote position for Care Coordinator.
• Be the first voice a patient hears when reaching out.
• Guide older adults and caregivers through the intake process.
• Blend of patient support, care coordination, and emotional guidance.
• Help patients navigate their journey into care.
• Suitable for someone interested in mental health and healthcare access.
• Empathetic and clear communication required.
• Organizational skills are essential.
• Comfortable with technology and software tools.
• No prior experience required, but organization and compassion are key.

Requirements

• Empathetic and clear communicator.
• Highly organized and detail-oriented.
• Tech-comfortable with tools like Google Workspace and EHR platforms.
• Mission-aligned with a focus on improving care for older adults.
• Experience in healthcare, customer service, or administrative roles is welcome.

Benefits

• Impactful mission helping an overlooked population.
• Remote-first team with flexible work.
• Growth opportunities in a small, agile team.
• Make a positive difference in the lives of older adults.