Customer Service Representative (English-Speaking) - Remote

Overview

At SafeRide Health, we restore access and dignity to care by ensuring transportation is never a barrier to medical treatment. As a Customer Service Representative, you will serve as the first point of contact for members, providers, and health plans requesting non-emergency medical transportation (NEMT). This role is critical to our mission — you will help coordinate rides to urgent and non-urgent medical appointments while delivering compassionate, accurate, and efficient service to diverse populations nationwide.

In Short

• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans.
• Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
• Confirm member eligibility and review transportation benefits.
• Respond to member inquiries regarding transportation services.
• Identify and assess members’ additional needs and escalate when appropriate.
• Intake and document member concerns and complaints in accordance with internal guidelines.
• Collaborate with internal departments to resolve real-time service issues.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of inbound call center experience in a high call-volume environment.
• Ability to type at least 35 words per minute accurately.
• Strong verbal and written communication skills.
• Demonstrated ability to remain calm and professional in high-stress situations.
• Ability to work flexible shifts.
• Must pass a criminal background check and sanctions screening.

Benefits

• Supportive and mission-driven work environment.
• Career growth and development opportunities.
• Competitive hourly pay.
• Quarterly performance-based incentive opportunities.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid sick leave.
• Paid company holidays.