HR Shared Services Manager - Remote

Overview

This role involves handling HR processes and administrative tasks to ensure efficient service delivery.

In Short

• Handle HR processes, including employment contracts, employee onboarding and offboarding, payroll management, benefits administration, and employee records maintenance.
• Manage administrative tasks such as data entry, employee file management, and processing HR-related documents.
• Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction (CSAT) levels.
• Follow standard operating procedures (SOPs) accurately and consistently.
• Utilize HR Information Systems (HRIS) such as Workday, SAP, or other HR management tools for efficient HR service delivery.
• Deliver timely and accurate HR services to clients.
• Promote a collaborative team environment, fostering teamwork and cross-functional cooperation.
• Monitor key performance indicators (KPIs) and generate business reports to provide actionable insights for stakeholders.
• Uphold and demonstrate company values in all interactions and responsibilities.

Requirements

• Minimum 2 years of experience in managing Global HR Shared Services in a multi-national/global organization with client-facing responsibilities.
• Experience in the Europe and Asia regions is a plus.
• Good verbal and written communication skills, including the ability to communicate complex concepts clearly and concisely to diverse audiences.
• Good knowledge of MS Excel, PowerPoint, SharePoint, and Smartsheet.
• Ability to deal with ambiguity and work in a dynamic, results-oriented environment.
• Understand and recognize when there is a sense of urgency and be able to prioritize activities accordingly.
• High level of independence and initiative while working effectively as part of a team.
• High level of accountability for assigned responsibilities.
• Ability to meet deadlines (SLAs).

Benefits

• Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
• Bonding Leave: Enjoy paid leave to bond with your new family member.
• 2 Charitable Days: Contribute to causes you believe in.
• Reward & Recognition Program: Be rewarded for your success and championing our values.
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.