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Technical Support Engineer - China - Remote

Posted 19 hours ago
Customer Service
Full Time
China

Overview

smartmicro is a specialist in radar and hybrid sensor technology based in Germany, Braunschweig. All products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business, smartmicro seeks a technical support expert for our customers in China.

In Short

  • Present products and provide customer support (remote or on-site)
  • Test hardware/software products at local test locations
  • Provide online/on-site training for installation and troubleshooting
  • Report issues through an online ticketing system
  • Support marketing activities and trade shows
  • Report to Technical Support Group leader in Germany

Requirements

  • Completed studies in electrical engineering or equivalent
  • Prior experience in a technical support role, preferably in traffic management
  • Ability to configure equipment for use with products and software
  • Knowledge of radar or sensor detection technology
  • Understanding of IP addressing and network configuration
  • Willingness to travel within China

Benefits

  • Exciting projects in a growing market
  • Opportunity to contribute to future Traffic Management Systems
  • Access to the latest technologies and in-depth training
  • Enjoyable work environment as part of a motivated team
  • Openness to new ideas and improvements
  • Teamwork and zero bureaucracy
s.m.s, smart microwave sensors logo

s.m.s, smart microwave sensors

s.m.s, smart microwave sensors, is a leading specialist in radar and hybrid sensor technology based in Braunschweig, Germany. The company designs and manufactures all its products in Germany, which are then exported globally through a network of distributors and partners. Smartmicro is recognized for its advanced 4D object tracking technology, offering comprehensive traffic solutions that include intersection monitoring, highway traffic management, and enforcement applications. With a strong focus on innovation and technology leadership in the Intelligent Transportation Systems (ITS) sector, smartmicro is committed to contributing to the development of smart cities and future traffic management systems.

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