Trust & Safety Specialist - Remote

Overview

Runway is an applied research company pioneering new tools for human imagination. Runway has been at the forefront of multi-modal AI systems ensuring that the future of media creation is accessible, controllable and empowering for creatives. Runway’s mission is to ensure that anyone anywhere can tell their stories. We believe that deep learning techniques applied to audiovisual content will forever change art, creativity and design tools.

Runway is leading a shift to generative media that is unlocking an unprecedented level of creative potential. The invention of the camera 200 years ago forever changed our world – AI is a new kind of camera that will reshape storytelling forever.

In Short

• Comprehensive red teaming for new product launches, as well as ongoing safety assessments of existing products
• Interpret and apply usage policies to complex scenarios, and capture edge cases to refine the policy
• Provide guidance to internal teams on Trust & Safety-related questions that arise, serving as an expert on the usage policies and content trends in particular
• Engage with Product, Engineering, and Legal to respond to emergency safety-related cases
• Legally-required reporting to law enforcement and other authorities
• Build and scale processes for user reports, appeals, labeling, and other trust workflows, and collaborate with cross-functional partners to drive improvements to existing workflows

Requirements

• 2+ years in Trust & Safety (policy, product, or operations) or compliance ops.
• High attention to detail, and ability to manage multiple projects and prioritize tasks.
• Strong verbal and written communication skills.
• Comfort with ambiguity and working in a fast-moving, startup-style environment.
• Ability to act as a self-starter, taking initiative to identify opportunities to improve or build on processes and work products

Benefits

• Competitive salary based on market rates
• Commitment to pay equity
• Inclusive workplace culture
• Opportunities for professional growth
• Remote work flexibility