Staff Customer Success Expert - Remote

Overview

Runway is a research company pioneering new tools for human imagination. Runway has been at the forefront of multi-modal AI systems ensuring that the future of content creation is accessible, controllable and empowering for creatives. Runway’s mission is to ensure that anyone anywhere can tell their stories. We believe that deep learning techniques applied to audiovisual content will forever change art, creativity, and design tools.

Runway is leading a shift to generative media that is unlocking an unprecedented level of creative potential. The invention of the camera 200 years ago forever changed our world – AI is a new kind of camera that will reshape storytelling forever and lead to full feature films that are entirely generated.

In Short

• Serve as the primary point of contact for Runway enterprise customers to ensure a positive customer experience.
• Manage successful customer onboarding by executing tailored programs.
• Collaborate with Account Executives to design strategies for post-sales engagement.
• Develop and implement key initiatives for customer engagement.
• Document customer success through case studies and testimonials.
• Leverage analytics to monitor customer health and track growth metrics.
• Build and nurture relationships with project managers and executive sponsors.
• Understand all aspects of the Runway platform to explain technology and workflows.
• Champion customer feedback to internal teams for product insights.

Requirements

• Proven track record in customer success or account management.
• Strong project management and organizational skills.
• Excellent communication and relationship-building abilities.
• Data-driven approach to problem-solving.
• Ability to deliver complex information clearly to customers.
• Ability to thrive in a constantly changing environment.
• A bias towards action.
• Excitement about AI and motivation to learn more.

Benefits

• Competitive salary based on market rates.
• Opportunities for professional growth and development.
• Inclusive work environment that values diversity.
• Flexible working arrangements.
• Access to innovative tools and technologies.