Customer Experience Agent (CEA) I - Remote

Overview

RunBuggy is a technology platform that connects car shippers and haulers. RunBuggy allows shippers to seamlessly connect with their existing management systems to integrate car transportation services, reducing cost, and improving time to deliver. For transporters, RunBuggy offers an alternative to expensive load boards and custom software solutions to better find and manage transportation loads. Since 2019, RunBuggy has grown to over 125 employees, has helped shippers move hundreds of thousands of cars, and has attracted tens of thousands of transporters across the U.S.

In Short

• Handle a high volume of inbound and outbound phone calls.
• Maintain updated knowledge of all company products and services.
• Field incoming phone calls and respond to messages.
• Respond to customer questions via email or website.
• Help resolve shipping issues with professionalism.
• Assist users with uploading pictures or completing orders.
• Document important customer information.
• Collect and record customer feedback.
• Generate interest in new products or services.
• Attend required customer service meetings.

Requirements

• Proficiency with Microsoft Outlook, Word, and Excel.
• High School Diploma or equivalent.
• Ability to work Tuesdays through Saturdays or Sundays through Thursdays.
• Call Center experience a plus.
• Automotive, logistics, or transportation experience a plus.
• Understanding of performance-based metrics.
• Aptitude for technical troubleshooting.
• Positive, service-oriented attitude.
• Ability to prioritize tasks and manage time.
• Ability to work under tight deadlines.

Benefits

• Market competitive pay based on education and experience.
• Comprehensive medical, dental, vision, and life insurance.
• Employee wellness program.
• Generous company-paid holidays, vacation, and sick time.
• Paid paternity/maternity leave.
• Monthly connectivity/home office stipend.
• A supportive space for career growth.