Insurance Specialist - Remote

Overview

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Rula is seeking an experienced Insurance Specialist to join our Financial Operations team to oversee quality assurance of our verification of benefits program and help patients understand their benefits and access affordable care. This person will be responsible for verifying patients’ benefits, addressing patient questions, and completing quality assurance. Insurance verification is a critical front-end operation for Rula’s revenue cycle, and this candidate will play a pivotal role in improving the accuracy and efficiency of this function, which ultimately impacts everyone at Rula: our patients, payers, providers, and internal teams.

NOTE: While we are a fully remote company, we are not considering candidates who reside in California or Washington for this particular position.

In Short

• Oversee quality assurance of verification of benefits program
• Help patients understand their benefits
• Verify patients’ benefits and address patient questions
• Improve accuracy and efficiency of insurance verification
• Work closely with patients, payers, and internal teams
• Remote work environment
• Full-time position
• Not considering candidates from California or Washington

Requirements

• 3+ years of Revenue Cycle Billing with emphasis on verification of benefits
• Associate or Bachelor’s Degree, or equivalent experience
• Experience with payer portals and insurance terminology
• Excellent written and verbal communication skills
• Quality assurance experience
• Tech-savvy with platforms like Google Suite, Salesforce
• General knowledge of behavioral health terminology
• Understanding of Medicare / Medicaid
• Willingness to work a Tuesday - Saturday work week

Benefits

• 100% remote work environment
• Attractive pay and benefits
• Comprehensive health benefits
• 401(k) plan access
• Generous time-off policies
• Paid parental leave
• Employee Assistance Program (EAP)
• New hire home office stipend
• Quarterly department stipend
• Wellness events and lunch & learns
• Community and employee resource groups
• Discounted programs