Client Service Professional - Retail Focus - Remote

Overview

The Client Service Professional role focuses on post-sales customer contact and order fulfillment in the print and kitting services sector, providing essential support to sales and ensuring customer satisfaction.

In Short

• Serve as lead service professional for client meetings and business reviews.
• Respond to client inquiries and manage customer concerns.
• Translate customer requirements into manufacturing instructions.
• Document workflows and improve processes for efficiency.
• Perform quality reviews of work before production commences.
• Process orders and manage client inventory.
• Train and mentor junior staff members.
• Act as a communication link between customers and internal teams.
• Handle data entry and maintain accurate records.
• Participate in special projects as assigned.

Requirements

• HS diploma or equivalent with 3+ years of relevant experience.
• Excellent knowledge of functional areas related to the job.
• Advanced proficiency in MS Office or similar software.
• Strong organizational skills and ability to manage deadlines.
• Excellent oral and written communication skills.
• Ability to work weekends and holidays as needed.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and disability insurance.
• 401(k) with match and life insurance.
• Tuition assistance and maternity leave.
• Employer/partner discounts.