Professional Services Client Partner - Remote

Overview

The Professional Services Client Partner will be responsible for defining scope, deliverables, schedules, project cost, and pricing for professional services opportunities, as well as establishing and building value-added solution roadmaps, partnering with customers to realize their ROI, and build strong relationships with customer executives. This role serves an essential function in establishing the company's unique service offerings, supporting the growth of the company, and ensuring customer satisfaction and loyalty.

In Short

• Participate in the pre-sales process representing the Professional Services organization developing ROI analysis, value mapping and account plans.
• Work closely with Solution Engineers, Account Executives, and partners to develop comprehensive solution proposals and Statements of Work for customers.
• Collaborate with customers to develop deployment roadmaps that deliver recognizable value.
• Support customer business reviews aimed at gaining insights into the customer’s operational health.
• Develop and implement strategic initiatives to foster strong relationships with clients.
• Advocate for customer solutions and requirements.
• Manage the customer journey post-implementation, including subscription renewals.
• Partner with the Sales Team to conduct quarterly planning sessions.
• Focus on senior business management challenges and strategies.
• Research industry-leading trends in Customer Experience and Customer Success.

Requirements

• Experience in customer relationship management and pre-sales.
• Strong understanding of enterprise software solutions.
• Ability to develop ROI analysis and value mapping.
• Excellent communication and collaboration skills.
• Proven track record in strategic planning and business growth.
• Knowledge of customer experience trends.
• Ability to work cross-functionally within the organization.

Benefits

• Opportunity to work with senior executives and clients.
• Engagement in strategic initiatives for business growth.
• Supportive work environment focused on customer satisfaction.
• Potential for professional development and career growth.