Director, Global HR Service Center - Remote

Overview

The Director of the HR Service Center is a strategic leader responsible for overseeing the delivery of scalable, efficient, and high-quality HR services across a global team.

In Short

• Lead the HR service center to ensure alignment with HR strategy and compliance.
• Oversee daily operations of HR service center teams.
• Drive technology-driven solutions for HR service delivery.
• Implement performance metrics and customer satisfaction measures.
• Enhance employee and manager self-service capabilities.
• Lead a global team with a focus on accountability and collaboration.
• Manage workforce planning and talent development strategies.
• Refine HR service center model based on evolving business needs.
• Ensure compliance with local regulations and company policies.
• Foster a culture of continuous improvement within the team.

Requirements

• Bachelor's degree or equivalent experience.
• 12+ years of experience in HR operations or service center roles.
• Experience managing geographically dispersed teams.
• Knowledge of HR systems and self-service platforms.
• Certification in HR or process improvement methodologies.
• Experience with service level management and performance metrics.
• Strong leadership and coaching skills.
• Ability to optimize HR processes across multiple functions.
• Legal authorization to work in the U.S.
• Experience in continuous improvement methodologies.

Benefits

• Health Insurance including Medical, Dental, and Vision.
• 401k plan.
• Paid Time Off.
• Parental and Caregiver Leave.
• Flexible Work Schedule.