2nd Shift Customer Service Advocate - Remote

Overview

The 2nd Shift Customer Service Advocate at Rockwell Automation is responsible for providing exceptional customer service and support to enhance the customer experience while working remotely.

In Short

• Provide exceptional customer service and support.
• Work second shift hours starting around 5 PM EST.
• Collaborate with partners to deliver valued outcomes.
• Recognize and address customer needs with urgency.
• Identify process improvement opportunities.
• Document customer issues and solutions.
• Work in a dynamic environment with varying tasks.
• Support product and service businesses.
• Engage in team collaboration to develop best practices.
• Participate in identifying trends for root cause resolution.

Requirements

• High school diploma or GED.
• Legal authorization to work in the USA.
• 2+ years related experience preferred.
• Strong communication and problem-solving skills.
• Ability to prioritize tasks effectively.
• Experience in evaluating customer experience.
• Proficient in navigating multiple business systems.
• Detail-oriented in documenting customer issues.

Benefits

• Health Insurance including Medical, Dental, and Vision.
• 401k plan.
• Paid Time Off.
• Parental and Caregiver Leave.
• Flexible Work Schedule.
• Commitment to equal employment opportunity.
• Diverse and inclusive workplace.
• Annual target bonus of 4% of base salary.