Virtual Medical Assistant / Patient Advocate - Remote

Overview

The Virtual Medical Assistant / Patient Advocate role at Ro involves providing empathetic and administrative support to patients and healthcare providers in a fast-paced telehealth environment.

In Short

• Provide concierge-style service to patients, answering non-clinical questions.
• Support providers with non-clinical administrative tasks.
• Triage messages efficiently for healthcare providers.
• Assist patients with non-clinical prescription needs.
• Collaborate and problem-solve to address patient concerns.
• Provide feedback on workflow and clinical protocols.
• Pilot initiatives to enhance patient retention and optimize operations.
• Manage prior authorizations for weight management patients.
• Work in a dynamic, fast-paced environment.
• Available for some weekend and holiday shifts.

Requirements

• Preferred experience as a Medical Assistant or Certified Nursing Assistant.
• Bachelor's Degree preferred.
• 1-2 years in an administrative or customer-facing role.
• 1 year of experience with insurance plans (a plus).
• Experience in a clinical care role preferred.
• Excellent organizational and time management skills.
• Experience with EHR systems.
• Adaptable in changing environments.
• Detail-oriented with strong problem-solving skills.
• Strong interpersonal communication skills.

Benefits

• Opportunity to extend or convert to a full-time role.
• Work in a recognized best workplace for parents.
• Engage in a rewarding and impactful role.
• Flexible scheduling options available.
• Be part of a mission-driven healthcare company.