Customer Service / Front Desk Employee - Remote

Overview

The Customer Service / Front Desk Employee is responsible for coordinating daily rental operations, ensuring customer satisfaction, and supporting the station manager in team development.

In Short

• Coordinate daily rental operations and ensure smooth vehicle handovers.
• Focus on customer satisfaction and enhance the customer journey.
• Support the station manager in personnel planning and training.
• Ensure compliance with quality standards in customer interactions.
• 2-3 years of relevant experience in rental or tourism sectors.
• Strong service orientation and friendly demeanor.
• Hands-on approach and strong communication skills.
• Problem-solving and organizational skills.
• Fluent in German and English.
• Valid Class B driver's license required.

Requirements

• Completed vocational training.
• Experience in customer service roles.
• Ability to work in a team and independently.
• Strong interpersonal skills.
• Available from April.

Benefits

• Team spirit and regular team events.
• Work exchange program across Europe.
• Annual camper rental budget.
• Job bike offer for fitness.
• Corporate discounts and benefits.