Salesforce Administrator - Remote

Overview

As a Salesforce Administrator at Roadie, you will manage, configure, and optimize our Salesforce Service Cloud instance for the Customer Experience team, leveraging the full capabilities of Service Cloud to improve customer service operations and enhance customer experience.

In Short

• Configure and fine-tune Salesforce Service Cloud setup.
• Assess systems and processes for efficiency improvements.
• Oversee data integrity and compliance within Salesforce.
• Lead Salesforce projects from start to finish.
• Create and maintain reports and dashboards.
• Collaborate with stakeholders to deliver scalable solutions.
• Create technical documentation for Salesforce usage.
• Maintain vendor relationships and explore new technologies.
• Stay updated on Salesforce capabilities and technology roadmap.

Requirements

• 2+ years of experience as a Salesforce Administrator.
• Salesforce Certified Administrator is required.
• Experience with Service Cloud and custom objects.
• Proficiency in reporting and dashboards.
• Comfortable with user training and documentation.
• Strong communication and collaboration skills.
• Detail-oriented and self-motivated.
• Preferred Certifications: Salesforce Advanced Administrator, Salesforce Certified AI Associate, Salesforce Service Cloud Consultant.

Benefits

• Competitive compensation packages.
• 100% covered health insurance premiums.
• 401k with company match.
• Tuition and student loan repayment assistance.
• Flexible work schedule with unlimited PTO.
• Monthly 3-day weekends.
• Monthly WFH stipend.
• Paid sabbatical leave for tenured team members.
• The technology you need to get the job done.