Senior Business Analyst – Ecommerce - Remote

Overview

The Senior Business Analyst leads process design as part of the IT Architecture and Application function, focusing on order management, CRM, and eCommerce domains.

In Short

• Lead process design and documentation for software applications.
• Analyze business processes and identify improvement areas.
• Bridge communication between technical teams and business departments.
• Develop test plans and execute testing phases.
• Mentor team members in Business Analysis and QA.
• Work with CRM and eCommerce systems.
• Facilitate requirement gathering sessions.
• Ensure project delivery aligns with business objectives.
• Prepare presentations and reports for stakeholders.
• Foster a collaborative team environment.

Requirements

• Bachelor's degree in Business, Information Systems, or related field.
• 8+ years of experience in Business Analysis or related roles.
• Experience with CRM and eCommerce domains.
• Strong analytical and problem-solving skills.
• Proficiency in Agile methodologies.
• Experience with SQL and data integration.
• Excellent communication and interpersonal skills.
• Ability to manage project timelines and documentation.
• Commitment to continuous improvement.
• Ability to work independently and travel to remote sites.

Benefits

• Diverse learning and working opportunities.
• Empowerment to be your best in a supportive culture.
• Opportunity to make a positive impact on the world.
• Professional development activities and training.
• Access to resources for career advancement.