Income Collection Assistant - Remote

Overview

The Income Collection Assistant will be responsible for delivering the income management service, minimizing loss of income by recovering arrears and ensuring a fair approach to customer care.

In Short

• Monitor rent and service charge accounts.
• Assist tenants in setting up payment methods.
• Contact tenants at early signs of arrears.
• Maintain accurate records of arrear actions.
• Prepare cases for legal action when necessary.
• Provide advice on welfare benefits.
• Liaise with various agencies to resolve payment issues.
• Support the delivery of business continuity plans.
• Work flexibly and cover reception duties as needed.
• Ensure compliance with legal and organizational policies.

Requirements

• Experience in income management or a similar role.
• Strong communication and negotiation skills.
• Proficient in MS Office and IT packages.
• Ability to work under pressure and meet deadlines.
• Knowledge of welfare benefits and rent arrears.
• Excellent attention to detail.
• Team player with a flexible approach.
• Professional attitude and strong work ethic.
• Commitment to diversity and inclusion.
• Willingness to learn and adapt.

Benefits

• Competitive pay and generous pension.
• 28 days holiday plus bank holidays.
• Flexible working options available.
• Investment in personal development.
• A wide range of employee benefits.