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Client Operations Associate - Remote

Posted 11 weeks ago
Customer Service
Full Time
USA
$70,000/year

Overview

As a Client Operations Associate at River, you will help build a trusted financial institution powered by bitcoin, assisting clients with their questions and onboarding process.

In Short

  • Case manage client questions and feedback regarding our products and services
  • Support client base through the onboarding process
  • Analyze and identify trends in client activity and inquiries
  • Provide exceptional service to our clients and identify opportunities to go above and beyond
  • Collaborate with various teams to support business needs
  • Identify and develop operational efficiencies
  • Be the voice of the client for product specifications

Requirements

  • Excitement to work in a fast-paced fintech startup environment
  • Customer-facing experience preferred
  • Positive attitude and energy
  • Strong critical thinker
  • Great communicator, conversationalist
  • Highly adaptable
  • Preference for candidates with relevant degrees
  • Bachelor's Degree required
  • Must be in the PST time zone

Benefits

  • Salary: $70,000 - Full Time
  • Competitive compensation and equity
  • Unlimited PTO
  • Medical, dental, and vision insurance
  • 401k
  • In-office lunch benefit
  • Remote position after one week of in-person training
River logo

River

River is a forward-thinking financial institution dedicated to building trust and transparency in the world of finance, with a strong focus on Bitcoin. Headquartered in Columbus, OH, River aims to empower individuals and businesses by integrating Bitcoin into their financial practices. The company is committed to creating user-friendly products that facilitate the buying, selling, securing, and utilization of Bitcoin. With over $50 million raised from prominent investors, River fosters a collaborative and supportive work environment that values both technical skills and personal growth, making it an ideal place for those passionate about fintech and cryptocurrency.

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