Hungarian-speaking VIP Support Manager - Remote

Overview

We are seeking a Hungarian-speaking VIP Support Manager for one of our projects, focusing on customer satisfaction and support in the gaming and wagering industry.

In Short

• Receive and process customer requests through chats and emails.
• Assist clients with finance and platform-related questions.
• Maintain a database of customer requests with a focus on quality.
• Ensure high customer satisfaction and manage indicators.
• Collect information on issues and communicate with senior colleagues.
• Inform customers about bonuses and promotions.
• Communicate with clients throughout the customer lifecycle.
• Manage time effectively and prioritize tasks.
• Work with Tableau, REA, Backoffice.

Requirements

• Excellent communication and customer service skills.
• Good computer skills, especially in Excel/Google Sheets.
• Willingness to learn in customer service.
• Attention to detail and hard work ethic.
• Analytical skills and basic data skills.
• Creativity and idea generation ability.
• Team player and ability to work independently.
• Knowledge of English (B1 level) and Hungarian (native/C1 level).

Benefits

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• Massage services