Remote Otter LogoRemoteOtter

Senior Technical Operations Lead – Digital Signage & AV - Remote

Posted 3 days ago
DevOps / Sysadmin
Full Time
NJ, USA

Overview

We are seeking a highly organized and technically proficient leader to oversee the deployment, maintenance, and operational health of large-scale digital signage and audio-visual (AV) projects. This hybrid role bridges the gap between field execution and technical project management, serving as the primary resource for national brand accounts.

In Short

  • Lead on-site deployments and conduct technical site surveys.
  • Provide remote support for hardware installations.
  • Audit field deliverables and ensure compliance with brand standards.
  • Manage logistics for field-level fixes and develop technical Statements of Work (SOW).
  • Coordinate with General Contractors and site managers.
  • Partner with hardware manufacturers for warranty claims.
  • Identify and implement AI-driven tools for workflow optimization.
  • Leverage AI assistants for automated reporting and documentation.
  • Perform remote diagnostics and troubleshooting of signage players.
  • Conduct pre-installation surveys for structural requirements.

Requirements

  • Advanced technical expertise in diagnosing and repairing commercial displays.
  • Deep understanding of hardware and networking, including low-voltage cabling.
  • Ability to pivot quickly between remote troubleshooting and on-site coordination.
  • Strong communication skills for translating technical details to non-technical stakeholders.
  • Proficiency in using AI tools for technical problem-solving.
  • 3–5+ years in field service or technical support roles within AV/Digital Signage.
  • Experience managing national rollouts in relevant sectors.
  • Relevant industry certifications (e.g., AVIXA CTS) preferred.
  • Familiarity with AI-enhanced Content Management Systems.
  • Experience using AI for administrative automation.

Benefits

  • Autonomy to solve complex problems using the latest digital media hardware.
  • Opportunity to work with a diverse portfolio of world-recognized brands.
  • Encouragement to use AI tools to enhance efficiency.
  • Focus on craftsmanship and technical expertise as key drivers of business growth.
Rhombus Services logo

Rhombus Services

Rhombus Services is a leading provider of digital signage and audio-visual solutions, specializing in the deployment and maintenance of large-scale projects for national brand accounts. The company focuses on delivering high-quality installations, from interactive kiosks to expansive video walls, while ensuring operational excellence through technical support and site readiness assessments. With a commitment to innovation, Rhombus Services leverages advanced technologies, including AI tools, to optimize workflows and enhance project management. The team values craftsmanship and technical expertise, empowering employees to tackle complex challenges in dynamic environments.

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