Senior Manager, Technical Operations - Remote

Overview

The Senior Manager, Technical Operations at 1Password is a strategic leadership role responsible for defining and executing the vision for the technical infrastructure, integrations, and data systems that power the Customer Experience organization. This role drives operational excellence and scalability by leading the design, implementation, and optimization of tools, workflows, and data pipelines.

In Short

• Lead the technical operations for Customer Experience at 1Password.
• Drive operational excellence through innovative technology solutions.
• Manage cross-functional strategies aligning multiple teams.
• Optimize customer experience tools and systems.
• Implement AI strategies to enhance operations.
• Ensure data governance and compliance practices.
• Mentor and develop team members in a collaborative environment.
• Foster a culture of continuous improvement and innovation.
• Oversee technology initiatives and incident management processes.
• Provide strategic leadership to enhance customer outcomes.

Requirements

• 8+ years in technology management or data-driven operations.
• 2+ years in a senior leadership role.
• Experience leading high-performing technical teams.
• Proven track record in cross-functional strategy development.
• Expertise in customer experience tools and ecosystems.
• Strong analytical skills with data-driven decision-making.
• Exceptional communication and leadership abilities.
• Customer-centric mindset with a focus on operational excellence.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health benefits and retirement matching.
• Generous paid time off policy.
• Remote-first work environment with flexibility.
• Opportunities for professional growth and development.
• Participation in equity grant programs.
• Paid volunteer days and community engagement initiatives.