Lead Security Service Technician - Remote

Overview

The Lead Security Service Technician oversees the operations of the IP-based video systems service team, requiring technical expertise and leadership to ensure outstanding service delivery.

In Short

• Supervise service department operations for IP Camera Systems.
• Manage a team of four remote security camera technicians.
• Review service tracking and daily reports for accuracy.
• Monitor performance metrics for high-quality field support.
• Maintain strong customer relationships and provide updates.
• Guide technicians on troubleshooting IP cameras and network devices.
• Schedule and coordinate with subcontractors for on-site service.
• Participate in service reviews and monitor SLAs.
• Communicate with customers to resolve issues.
• Maintain detailed documentation of service work performed.

Requirements

• 3+ years of installing security systems in a commercial environment.
• 2+ years of servicing and installing IP-based video systems.
• Proficiency with Microsoft Outlook, Excel, and Word.

Benefits

• Medical, Dental, Vision insurance.
• 401k plan.
• 10 vacation days + 5 PTO days.
• Annual bonus.
• Relocation assistance available.