IT Business Analyst - Customer Engagement - Remote

Overview

As an IT Business Analyst in Customer Engagement, you will support the international team in developing and maintaining applications for Customer Service, enhancing existing Service Platforms, and modernizing the software landscape.

In Short

• Collaborate with cross-functional teams throughout the software development journey.
• Bridge the gap between business needs and technical expertise.
• Drive quality at every stage of solution delivery.
• Write and track Epics and User Stories in Jira.
• Self-organized with excellent communication skills.
• Practical experience in requirements engineering and CRM applications.
• Fluent in English, both written and spoken.
• A strong interest in system connections, databases, and APIs.
• Team player with a solution-focused mindset.
• Flexible working hours and remote options available.

Requirements

• Experience in bridging business needs with technology.
• Hands-on mentality and solution-focused approach.
• Willingness to learn and adapt to new technologies.
• Excellent communication and collaboration skills.

Benefits

• Flat hierarchies and short decision-making channels.
• Family-friendly culture with flexible working hours.
• Training and development opportunities.
• Lunch allowance and staff discounts.
• Workplace wellness programs including fitness classes.
• Dynamic start-up atmosphere with retail company advantages.
• Attractive and performance-based salary starting at 50,000 Euro annually.